What Shipping Methods Are Available?
Europe: DHL / SMART Post / Omniva
The rest of the world: DHL / Omniva
How Long Will It Take To Get My Package?
Europe: 7 days
The rest of the world: 2-3 weeks
Express world-wide: 1-2 days (remote villages up to 4 days)
Do You Ship Internationally?
Yes, we do! We send to Europe, Asia, Americas, Africa, Oceania. Additional taxes may apply. Free shipping on orders over 150€.
What Payment Methods Are Accepted?
Credit Card and PayPal. If you’d rather go old-school and do a bank transfer, contact us at firstname.lastname@example.org
PayPal is the fastest, easiest and safest way to pay online. Your purchases are protected by PayPal and if you don’t have an account, you can still use your credit card (processed by PayPal) to buy your favorite pair of shoes.
Is Buying On-Line Safe?
Yes – just remember to follow the safety rules!
Here is a list of things to do and not to do, when shopping online:
– only buy from websites thats URL starts with HTTPS:// (the “S” at the end is what you are looking for!) – this shows that the website has SSL (secure sockets layer) encryption installed.
– never give out your social security number or birthday along with your credit card details
– never give anyone your credit card details over the phone or e-mail
– use strong passwords
– don’t use public wifi for online shopping
Orders and Returns
How do I place an Order?
Go to “THE SHOP”. Click on your desired item, choose the colour and your foot size. Click “ADD TO CART”. In case you want to continue shopping, push the BACK button. In case that’s all for now, click on the shopping cart image in the upper right corner. Check your cart. If everything is correct, click “PROCEED TO CHECKOUT”. Enter the information asked and go to “PAY”. That is it! Your parcel is on its way!
Do I need an account to place an order?
Nope. If you plan to buy from us in the future, we recommend creating an account to keep your information stored and automatically filled in.
Who should I to contact if I have any queries?
Please contact our team through Facebook, Instagram or e-mail: email@example.com – we are keen to answer any of your questions!
How Can I Cancel Or Change My Order?
Send us an e-mail ASAP with your order number on it at: firstname.lastname@example.org.
How Do I Track My Order?
We are moving towards automating sending the tracking number on your e-mail. Currently, though, please contact us at email@example.com if you would like to receive your tracking number.
How Can I Return a Product?
You will have the “Return of Unwanted Goods” form attached to your order. In case you need to return, send us the parcel back with the form filled. We will transfer your money back to the account used during purchase (either bank account or PayPal account). If for some reason the form was missing, you can download the form here.
Know your TOKU size
How to measure?
Take a ruler and measure your foot from your big toe to heel. It works even better if you draw around the foot with a pen and measure the drawing. Don’t measure your existing shoes as you need to know your inner sole size, not outer.
That way you will find out your shoe size in cm measure and can convert it to shoe size using TOKU chart.
If your ruler is using inch measure, don’t worry – 1 inch equals 2.54 cm.
*if you can’t find your size write us up firstname.lastname@example.org
**when purchasing Helsinki for her – go a size higher